Refund policy

Return & Refund Policy – Lucky Flowers AE

At Lucky Flowers AE, customer satisfaction is our top priority. We strive to deliver fresh and high-quality flowers and gifts every time. However, if you are not fully satisfied with your order, please review our return and refund policy below:

1. Eligibility for Return & Refund

  • Due to the perishable nature of flowers, returns are only accepted if the product is damaged or not as described.

  • Issues must be reported within 2 hours of delivery along with clear photos of the item.

  • Customized or personalized items are non-refundable unless they are delivered in a damaged condition.

2. Refund Process

  • Once your request is verified, we will initiate the refund process within 3-5 business days.

  • Refunds will be processed through the original payment method (credit/debit card or online payment gateway).

  • In some cases, we may offer a replacement or store credit instead of a refund.

3. Cancellations

  • Orders can be cancelled at least 24 hours before the scheduled delivery time for a full refund.

  • No cancellations will be accepted once the order is prepared or dispatched.

4. Non-Delivery Issues

  • If the delivery fails due to incomplete or incorrect address details provided by the customer, a refund will not be issued.

  • We will attempt to contact the recipient at the provided number before marking the delivery as failed.

Need Help?
If you have any concerns regarding your order, please contact our support team at luckyflower058@gmail.com or WhatsApp us at +971 058 945 0788.